USER POLICY
Please review the following policies for all online classes, programs, courses, and/or coaching with VIKOM INSTITUTE and any of its subdomains or related websites.
When you purchase 1:1 classes, small group classes, online courses, and/or coaching from Vikom Institute you agree to the following policies.
Purchasing Classes
All lessons are to be paid in advance.
Classes, courses, and coaching sessions can be purchased directly at www.vikominstitute.com Invoices may also be emailed directly upon request.
All payments may be made via PayPal or Payumoney only. You may use a bank account or a credit/debit card to make payments. If you want to make bank transfers then you may contact to info@vikominstitute.com
Please note that your payment authorizes only one person to access and participate in the course.  Sharing course content with others or publishing it is strictly prohibited. Should you share your course access with another person, your access to the course and all its material may be immediately revoked for violating these policies.
User Responsibility
It is the User’s responsibility to provide accurate contact details to ensure communication with your teacher and the Vikom Institute Team.
Course updates and important information are sent by email.
When you choose to purchase from and study with Vikom Institute, it means you accept our Terms of Use and Disclaimer.
Scheduling Classes
All live sessions would be scheduled through applications the link of the same would be sent on email of users.
Canceling or Rescheduling Classes
All live sessions would be Cancelled/ Rescheduled through applications the link of the same would be sent on email of users.
If you cancel or ask to reschedule within at least 24 hours notice, you will receive credit for a future session.
If you cancel or ask to reschedule with less than 24 hours notice, you will NOT receive a refund and the class will NOT be rescheduled.
Late Arrival
Lessons are to start on time. Vikom Institute cannot refund or make-up lost time due to User’s late arrival or technical difficulties.
 One-on-One Classes
Always inform your Teacher if you will be late. If you are late for a class without notice, the teacher will wait and keep the class open for 10 minutes. After 10 minutes, the teacher will close the class and you will NOT receive a refund or the opportunity to reschedule.
Small Group Classes
Always inform your teacher if you will be late. Your Teacher may lock the class after 10 minutes, which means you will not be able to join if you are more than 10 minutes late.
While it is rare with a small group, if no Users arrive within the first 5-10 minutes and the Teacher does not receive any notifications about late arrivals, your Teacher may close the class. This class will not be rescheduled.
Refunds
One-to-One Classes & Coaching. Vikom Institute does not issue refunds for classes that have already been completed.
Teacher Needs to Reschedule
In the event that your Teacher with Vikom Institute cannot meet at the scheduled time, 24 hours notice will be given, unless unable to do so.
Both parties will try to reschedule the earliest time, which is mutually convenient for both User and the Teacher. If no reschedule is agreed upon, fees paid are usable for future lessons.
Holidays and Vacation Time
Staff at Vikom Institute are internationally based. The company observes all Indian national holidays as well as the national holidays of its employees and teachers.
We will remind you of these holidays when they are approaching.
If your teacher is taking vacation time, we will let you know at least one week in advance.
Request for Editing Help or Additional Services Outside of Class Time
If you ask your teach to do editng or review of materials outside of your class time, your teacher may do so but this is considered class time and must be paid.
For example:
You’ve purchased 2 classes from Vikom Institute.
Plus you need help on a presentation, essay, business letter, website, or any other document, so you ask your teacher to do this before the next class.
This means:
60 minutes of in-class teaching
+
30 minutes of editing time outside of class
 = A total of 90 minutes
You have 30 minutes for your next class or you can purchase more class time.
Copyright and Use of Materials
Copyright of lesson material: all lessons provided by Vikom Institute are the property of Vikom Institute solely, and may not be reused or distributed in any way unless written consent from Vikom Institute has been given.
All content and materials are for authorized personal use only. Unauthorized use and sharing are strictly prohibited.
Class times and materials may not be shared with others and are the property of Vikom Institute.
Contact
If you have questions about any Vikom Institute policies, feel free to contact us. We respond to email inquiries.